OUR PRESCRIPTION POLICY
In compliance with current FDA requlations, cpapXchange.com requires a prescription for each CPAP/BiPAP/BiLevel Machine, CPAP/BiPAP/BiLevel Mask, CPAP/BiPAPBiLevel Humidifier, and Oxygen Concentrator we sell. Prescriptions may be faxed, emailed, or mailed to us using the information on the right side of this page. If you are unable to obtain a copy of your prescription we can call your doctor and request the prescription on your behalf.
DO I HAVE TO SEND A NEW PRESCRIPTION EVERY TIME I ORDER?
Once we have your prescription on file we will keep it for all future orders so there is no need to send a new prescription every time you order. If we have your prescription on file please select the "Prescription On File" option when placing your order online.
DO I NEED A NEW PRESCRIPTION OR WILL MY OLD ONE DO?
In general prescriptions for CPAP/BiPAP/BiLevel and Oxygen therapy are valid for life so your prescription will qualify regardless of how old it is. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA guidelines for purchase.
WHAT SHOULD BE ON MY PRESCRIPTION?
Prescriptions are generally provided on your doctor's prescription pad, office letterhead, or printed prescription form. All prescriptions must contain your doctor's signature, your doctor's contact information, the patient's full name, and a description of the therapy prescribed (see examples below). Click here to download a cpapXchange Prescription Form, in PDF format, that can be filled out by your doctor.
DOES MY PRESCRIPTION HAVE TO BE FROM A US DOCTOR?
No, if your primary residence is in a foreign country and you have a prescription from your doctor in that country it should be valid for your purchase as long as it meets the requirements outlined above. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA guidelines for purchase. We are only authorized to sell and ship Respironics and ResMed masks and machines to end-users residing in the United States with a prescription from a U.S. doctor.
DOES MY PRESCRIPTION HAVE TO BE IN ENGLISH?
No. In most cases we can accept prescriptions written in any language. In certain circumstances we may require a certified translation be provided in English. We will inform you, after reviewing your prescription, if this is the case.
I HAVE ADDITIONAL QUESTIONS ABOUT PRESCRIPTION REQUIREMENTS
If you have additional questions about our prescription requirements please contact us, using the information at the upper right of this page and we'll be happy to help.
20A Northwest Blvd, Suite 238
Nashua NH 03063
PHONE & FAX INQUIRES Phone staff are available to offer assistance and take orders during normal business hours M-F 9-5 Eastern Time. If we are unable to take your call immediately, please leave a message and we will get back to you as quickly as possible. E-Mail us for the fastest response!
TOLL FREE - 866.992.7279
PHONE - 603.383.5337
FAX - 727.499.0901