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Will You Ship Orders Anywhere? We offer shipping to addresses within the United States, US Territories (including Puerto Rico, the US Virgin Islands, Guam, etc.) and Canada. At this time we DO NOT ship to any other international destinations.
Will You Ship Orders to Post Office (PO) Boxes? Yes. Orders shipping to PO Boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.
Will You Ship Orders to Military APO//FPO Addresses? Yes. Orders shipping to military addresses are always shipped via the US Postal Service (USPS). APO/FPO packages can only be shipped via First Class or Priority Mail. Express Mail is not offered to, and should not be selected for, military addresses.
How Do I Place an Order For Canadian Delivery? Due to agreements with some of our manufacturers, we require that all orders for Canadian delivery be placed through a member of our phone service team. Please call 866-992-7279 to place an order for Canadian delivery. All Canadian orders are shipped via USPS First Class or Priority International Mail. We charge an extra $15 on top of standard shipping fees for all Canadian orders. For orders over $99 Canadian shipping would be a flat rate of $15. Some products, including all ResMed products, cannot be shipped to Canada.
While most shipments to Canada arrive at their destinations within 6-8 days of shipment without any additional charges, fees or delays; cpapXchange CANNOT predict, and has no control over, Canadian Customs. All shipments to Canada are clearly marked as medical supplies. If import duties or delays are imposed by Canadian authorities those charges are borne by the customer and cannot be reimbursed by cpapXchange.
How Long Will My Order Take to Be Shipped? We ship more than 95% of all orders within 1 business day (Monday - Friday). Our final shipments leave at approximately 4pm Eastern each day, so Express and Overnight orders placed before 3pm will usually ship the same day. If your order is going to be delayed more than a day or two we will notify you using the contact information provided with your original order. (Orders for prescription items will ship immediately once the prescription is received unless the prescription is on file prior to the order being placed.)
What Shipping Services Does cpapXchange Offer? We offer shipping via the United States Postal Service (USPS) and United Parcel Service (UPS). When you place your order online you'll be able to select your preferred method of shipment directly at checkout. All shipping methods and costs will be displayed for your review prior to selection. Review the information at right to learn more about individual shipping services and options. Shipping options may be limited on some orders depending on weight and/or value.
Can I Track My Shipment Online? When your order ships we will send you an email with shipping confirmation and a tracking number. Please add our email address -- firstname.lastname@example.org -- to your address book to ensure our emails get through to you. Packages can be tracked directly at UPS.COM or USPS.COM depending on the service used in shipment.
Can I Request Signature Confirmation on My Package? For safety and security, we automatically include Signature Confirmation on all orders over $600. In most cases we can also include signature confirmation, on request, for orders under $600. Simply email or call us after your order is placed to make your request.
United States Postal Service (USPS) InformationThe US Postal Service ships to most physical (street) addresses and all PO Boxes within the United States, US Territories and Canada. cpapXchange offers USPS shipping at service levels with prices starting at $4.99.
United Parcel Service (UPS) InformationUPS shipping is available to most physical (street) addresses within the United States, UPS does not deliver to PO Boxes. cpapXchange offers UPS shipping at a variety levels and price points which are displayed during checkout prior to service selection. Some service levels may not be available to all locations.
A Note About UPS Transit Times UPS calculates package transit times based on a 5-day shipping week. Therefore a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday. Please take this into account when making your shipping decisions.
A Note About UPS Shipment to Alaska & Hawaii UPS Next Day Air shipping options are available to Hawaii and Alaska; however true "next day air" delivery IS NOT guaranteed to all locations. If your order is destined for Alaska or Hawaii and you want to confirm that your location qualifies for the UPS Next Day Air delivery guarantee please contact us prior placing your order.
A Note About UPS Saturday Delivery UPS does NOT offer Saturday delivery as part of its standard service. Most UPS shipments CAN be upgraded to Saturday delivery for an added $15 charge. Please call cpapXchange if you would like to place an order for Saturday delivery with UPS.
Site Design & Content Copyright © 2004-2017 cpapXchange.com
cpapXchange offers online support through our website, toll free and live web chat support during normal business hours, and email support 24-hours a day. cpapXchange.com sells and ships products exclusively to end-users residing in the United States, we do not ship to other third parties or businesses. Respironics recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment set-up, clinical and after-sale support, and a program to assist patients with therapy success. All products and services advertised on this site are provided by cpapXchange.com or its designates. Proposition 65 Warning: Some products on this site may contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm. Selected product materials are used with the permission of the copyright holders. ResMed Product Materials © ResMed, Used with Permission. Philips Respironics Materials © Philips Respironics, Used with Permission. Fisher & Paykel Healthcare Materials © Fisher & Paykel Healthcare, Used with Permission. February 21, 2017