cpapXchange Customers Talk Back

We value you, our customers, and always do our best to offer unparalleled quality and customer service with every product we sell. We're happy that we get it right most of the time and we're even happier when you take the time to tell us so! Some of our favorites are posted below for the entire cpapXchange community to enjoy.

Tell us what you think. We'd love to hear from you. Write us at

What I can say is that the customer service Sebastian provided to me as a first time customer was outstanding. The items were shipped immediately the day I ordered and it was in my hands in two working days. Wow. Lowest price and I can't fathom how it arrived so quickly. I felt absolutely compelled to thank my rep Sebastian publicly and share this outstanding buying experience with others. These guys really performed for me. -- William, Lynchburg KY

I was astonished at the very little time it took to receive my cpap mask... I ordered it on Fri night and it was in my mailbox on Mon!! I confess, I did look at your customer satisfaction site and really thought it could be a bit unrealistic... but I was wrong... A piece of cpap equipment is very important and your company obviously realized that prompt delivery is in the patients' best interest medically. On top of all those kudos, the price was 50% less than if I had ordered it from the local company. Thank you so much for being a quality company... and as a future customer, don't have any hesitation when ordering from cpapXchange. Sincerely, Robert. Green Valley AZ

What a pleasant surprise to meet my postal carrier at the gate and receive your package. I am amazed at the prompt and efficient service that I received. I was fully expecting a wait of a week or more. Your update emails were right on the money and everything arrived exactly as expected. It is so unusual to receive such good service these days. I am very impressed and will most certainly be using your firm for my future cpap needs. Thanks again for your excellent service. -- Derek, Mason Neck VA

Thank you so much for your service. I am a relatively new cpap user and you have no idea how much easier it is to do business with you than with the company that the home health set me up with... Thanks again, Eric. Roswell NM

Bought several masks & humidifier tanks over the years, and most recently a spare travel size cpap. I take sleeping very seriously, and you guys always come through with product availability, selection, fast accurate shipping, and pricing. Thanks once again for a great deal. I'll keep recommending you guys to all my cpap equipped friends. All the best Andy, Plattsburgh NY

Hello. I just received my order via Express Mail today. Thanks for getting this out to me so fast. I am leaving the country for a month on Monday so I really needed to get this order quickly and I appreciate your fast service. -- Thanks Glenn, Arlington VA

I want to thank you, I no longer have to look for a place to buy my CPAP supplies. The order came in great time, was just what i ordered, and at a price that is amazing compared to my local supplier. Again thank you, a very satisifed customer. -- Douglas, Wetumpka AL

I received my order today, two days earlier than I had dared to hope for. Fantastic product. Great price. Terrific service. Thank you! -- Clifton, Banning CA

Just wanted to say that I am very pleased with cpapXchange, both in the quality of items and the quick processing and delivery of my orders. It is comforting to know I have such a reliable and professional company to acquire my CPAP equipment and supplies from. -- Wishing you all a Very Happy Holiday Season and Continued Success in the coming New Year! Richard, Towson MD

WOW! what service. I placed my order Tuesday night and received it Friday morning. Product was exactly correct with great prices. You'll get my future business. -- Maurice, Plano TX

I just wanted to thank you for the excellent service on my recent order. It was a pleasure doing business with you and I will use you on my future cpap orders as well as recommend you to my friends. You addressed my concerns and processed my order in a timely manner. The pricing and delivery charges could not be beat. The product arrived when expected and was packed in an efficient manner (the box and packing material was appropriate, I’ve had company over or under pack, wasting lots of stuff, or arrived banged up). Again it was a pleasure doing business, a lot of on-line companies could learn a lesson or three from you. Thanks for great service and pricing. -- Joe, Brooklyn NY

I have used you several times since I discovered your company on Amazon. Each time I was able to order exactly what I wanted at a good price with good quality. This time as with the others, my stuff came quicker than I thought, with the items packed nicely and were well protected from damage. I have called for advice a couple of times and also was pleased with the contact and support. I like your web site as well as it is user friendly. Thanks, Mike, Chicago IL

I just wanted to drop your company a little thank you note in regards to my order. The order was placed on 9/30 and I received my new mask on 10/3. GREAT SERVICE!!! Not to mention the price was over 70% less than any other company I could find. You now have a customer for life!!!!! Thank you again and keep up the great work!! - Mark, Pickens SC

Just want to tell you that your service is wonderful. I ordered on the weekend and received my order Wed. Your prices are much more reasonable then my local health store. Thank you for the prompt service. -- Roberta, Winchester VA

The replacement CPAP Hose arrived the other day and I just wanted to drop you a note thanking you for the superb customer service that you showed me regarding the defect in the hose. You have a customer for life based on how you treated me and resolved the concern. Thanks again, Neil -- Birmingham MI

what was i worried about? machine was delivered without a hitch. thank you very much for your customer service for this order. this machine is just wonderful and i cannot wait for night to fall. my husband is also a cpap user and i am sure he will be switching to this machine in the near future. i will not hesitate to recommend your company to anyone. thanks again from a satisfied customer. mary -- Ravenna OH

Received the CPAP machine today. Great speed and service! WOW! I can't believe how quiet this machine is! My old RemStar was NEVER this quiet! This should make my nights much more peaceful. Thanks! Les -- Franklin TN

Wow what a prompt response! Thank you so very very much! I greatly appreciate it! I have ordered from you guys before and have found you to be a great company to deal with! Thanks! I WILL sleep well! You, too! Nancy -- Decatur GA

I have been a cpap user for several years now and usually order my supplies from another online company. I was shopping around to get a better price on masks when I came upon your website. I was pleasantly surprised at what you had to offer. Not only were the prices exceptionally great but the shipping time was even better. It seemed like I had just placed my order when it was at my door. No doubt I will order from you next time and have put you at the top of my favorites list. Thanks, Jeanne -- Cincinnati OH

Finding you, a supplier who speaks the truth and runs it's business like it should be run, was a breathe of fresh-air. My wife is able to sleep well again! Thanks again from the bottom of our hearts on your great service. Hope this finds you well. Thanks. -- Ed, North Bend WA

It is not an easy thing to find a company that does as it says and even harder to find one that truly cares about its customers giving the best possible service and attention to detail as you folks do. Your web site is easy to use and informative I have been able to find everything I needed for my masks, filters, cleaning and maintenance of my CPAP. I am one satisfied customer and will recommend you whenever I can to anyone that will listen. Starting with my doctor. Again thank you. -- Don, Lakewood CO

I just wanted to thank you for the great service you provide. This is my second time ordering from you & the service was excellent. Your prices & shipping speed is great. Not only am I a customer (Bipap user) I am a respiratory therapist. I see hundreds of patients every month with various respiratory needs and I plan on recommending your company to them. Thank You - Joel, Nashua NH

Thank you for all of your help (and patience). I really do appreciate everything you have done helping to get this order through and shipped. I found CPAPxchange for price and will definitely stay with CPAPxchange for your customer service! -- Greg, Austin TX

I was so glad to find your website. I had priced a new mask at a local respiratory service center and it was twice as expensive as the product I ordered from you. I not only love my new mask and headgear, but the fact I received my order in one business day was a lifesaver. I will recommend you to all of my friends and be a repeat and loyal customer. -- Thanks again, Kathryn, Dade City FL

I received my new mask today and wanted to thank you so much for sending it to me all the way across the county to Washington State via Priority Mail at no additional charge. I previously purchased my CPAP equipment from you when I lived in Florida and always received great service from you there on the east coast. I was a little concerned that now being on the west coast, I might not receive items for a long time. That wasn't the case. I just wanted to thank you very much for your continued great service, on the west coast too! I will definitely continue to purchase my CPAP supplies from the CPAP Exchange in the future. Thank you! -- Mark, Tenino WA

I just wanted to thank you for the excellent and prompt service. I have had a CPAP for 4 1/2 years now and it was time for a new Breeze with nasal pillows system. (Parts of the original have worn out). Anyway, I'm pleased with the new design and your excellent service and prices. I'll be recommending you to others. -- Dan, Chicago IL

Thank you for being so prompt in sending my new CPAP mask. It is perfect! I used it last night for the first time and it was such an improvement over my old worn out one! I will definitely check with you when I need new supplies! -- Kathleen, Carrollton TX

Just wanted to let you know that I am extremely happy with the Respironics Comfort Lite 2 CPAP mask. My nose is no longer sore and irritated from leakage. I will be returning to your site for additional CPAP supplies as needed. Thanks. -- Eric, Kettering OH

Thanks very much! I'll definitely be ordering from you again and again! -- Emil, Tarriffville CT

It is easier to buy from you folks than the local suppliers. I will be doing more business with you in the future. Thank you. -- Tom, Commerce CO

Hello, Received my order today! What great, fast and efficient service. I can't wait to retire for the evening LOL. Thank you, thank you, thank you. -- Charles, Salem NH

I am very impressed with how easy your site is to navigate, great job! Thank you so much for everything you have done to make buying CPAP equipment so easy. I will always come to you guys when I need something! -- Mark, Everett WA

I wanted to drop a note and let you know how satisfied we are with our first order. It certainly won't be the last! The ease of your website and fast shipping will keep me coming back and I am already telling others about your site and service... Keep up the good work! Thanks again, Connie -- Blue Springs MS

I just wanted to say thanks for the fast, efficient service -- at a very reasonable price -- that I received with ordering a replacement mask for my BiPAP. I live on an island off the coast of Alaska and received my mask in less than a week. Thanks again! John -- Ketchikan AK

I appreciate the customer service AFTER the sale. I will be a REPEAT customer. -- Greg, Neotsu OR

I recieved the (Profile)Lite Gel Mask in record time. It is such a relief to finally have a mask that fits so well and I can now sleep in peace. Thank you for being in business. -- Ron, Picabo ID

My order arrived today and all looks fine.  I must compliment you on the extraordinary level of service you have provided – all at a very fair price.  Thanks, so much! -- Eric, Yorktown Heights NY

Thank you so much for all of your help and the quick shipment of the mask. I will certainly recommend you to my friends. Later, Jim -- Hicksville OH

Hello, Just recieved my order today, Thanks a lot for a fast, courteous andexcellent service. I will definetly shop from you again. God bless you... -- Manuel, Santa Isabel PR

Thanks for your prompt delivery of my order. I am very well pleased and am looking forward to your filling my further CPAP needs. I am also passing on your website address to others I know who are CPAP users. THANKS!! -- Dan, Houston TX

Thank you very much!  You have definitely won my business and recommendations for any CPAP business.  Thank you again! Sincerely -- Phillip, Memphis TN

I can tell you I am very happy with the service you gave me there are 4 people in my family on cpap’s and I am going to send all the business you way. -- Scott, Sandusky MI

I just purchased two, Mirage Series 2 Full Face Mask from you and was extremely pleased with the service.  THANKS!!! -- Andrew, Dallas TX

I ordered 10 masks from you last month and was delighted at the service. Thanks for providing outstanding service and pricing. -- Terry, Lakewood CO

Truly, as with other cpapXchange packages, orders are received fast and I have always been very satisfied with your service and everyone here has slept better!  :-) Thank you for all that you do!!! -- Asbel, McCordsville IN

I just wanted to tell you.  The mask arrived Saturday with no problems.  It was a pleasure doing business with you.  Thanks for the help. -- Michael, Atlanta GA

Thanks I got it with no problems. Hooked up the new ComfortLite headgear and nasal interface and love it.  Great prices compared to my local DME too! -- Ellie, Houston TX

You guys are absolutely the most outstanding company I've worked with in a long time. Hindy, University Heights OH

Thank you so much.  My life is back to normal now. Carol, De Pere WI

Thank you for being there. It is good to see that service to the customer can still be found in today's market... I have several friend that are using CPAP machines. I will make sure that I pass the word about your service. Again, Thanks for being there. -- Gary, Metairie LA

Thank you very much I was just recently introduced to your website and was just excited to see all the supplies that I use and need. Again, thank you. -- Charles, Hollister CA

Needless to say with service like this I will try to place all my CPAP needs through you. -- Ken, Sequim WA

Dear Folks at cpapXchange, My masks arrived on Tuesday and I have now enjoyed two nights of the full mask and full sleep. I will try the other one after my nose heals from the misfitted cannula I was given by our local company. Many thanks for your service and the great prices. -- Harriette, Geneva OH

The Profile Lite Mask has to be the best mask I have purchase,  pure comfort at night! Glad I found it on your site :-) -- Allen, Attleboro MA

Wow, thanks a bunch! I appreciate it. You have great prices and service, I will be back with all my CPAP supply needs! -- Paul, Lebanon OR

I can't believe it.  I just received my order from you today.  I just ordered the cushion on January 18 and it was delivered on the 21... What good service!  Thank you very much.  I am saving your website in favorites so I can order from you again when I need CPAP supplies. Thanks again. -- Greg, Las Vegas NV

I have received my mask.  It is working very well!  I am writing to tell you how impressed I am with your company and its commitment to service....WOW!... I was so pleasantly surprised to find such service and value on the net. I will refer anyone who asks me to your site.  Keep up the fantastic work!!!!! Sincerely -- Becky, Orlando FL