How do I know if Transcend is right for me?
Fill out our short online Is Transcend Right for You? questionnaire to determine if Transcend is a good fit for you.
Can I use medical insurance to purchase Transcend?
Please check with your medical equipment dealer to determine if your insurance can be used to purchase Transcend.
How do I travel with Transcend? Can I use it on my flight?
Carry your Transcend with you on your flight. As a medical device, it will not count as one of your carry-on items. Never check a sleep apnea therapy device with your baggage as it can be damaged through normal luggage handling procedures. Your doctor can provide you with a letter stating your diagnosis and the need to carry your device with you, if necessary. Be sure to call the airline in advance to clarify procedures and in-flight policies.
Can I use Transcend overseas?
Yes! Transcend’s universal AC power supply makes it easy to use Transcend outside the United States. The universal power supply automatically converts the power current, so all you need to bring on your trip is a plug adaptor to fit the two prong configuration of your Transcend power supply. Plug adaptors can be found at major department and hardware stores.
How does Transcend’s price compare to other CPAP devices?
Transcend is an advanced technology sleep therapy system that incorporates the device, mask and humidifier into one compact, portable, and mobile design. As a result, Transcend is very competitively priced.
What kind of warranty is offered with Transcend?
The Transcend sleep therapy system comes with a two year manufacturer’s warranty.
Which mask seals can I use with Transcend?
Transcend comes with a proprietary interface that can be fitted with adaptors that are compatible with the most commonly used nasal seals, including:
• Resmed Ultra Mirage 2
• Resmed Activa LT Series
• Resmed Mirage Activa
• Respironics ComfortGel (Original) Nasal
• Respironics ComfortGel Blue Nasal
Will wearing Transcend be uncomfortable?
Wearing something on your head when you go to bed may take a night or two to get used to. Sleep therapy patients who have tried Transcend tell us that once you lay your head on the pillow you will hardly notice that Transcend is there. It is designed to move slightly on your head so you can move and turn in bed without breaking the mask seal.
Do I need to make any adjustments to my Transcend if I’m at high altitudes?
No. Transcend automatically compensates therapy pressure to altitudes of up to 8,000 feet.
What power options are available for Transcend?
Transcend comes with a universal AC power supply and offers a battery and mobile power adaptor as options that are sold separately.
Is there a vehicle power adapter for Transcend?
Yes! Transcend has a mobile power adaptor available that allows it to plug into the DC power outlet in your car, truck, RV, boat, camper, or wherever you choose to sleep. You can also use the DC power supply to recharge the Transcend battery pack.
Do I need to charge the battery pack before I use it for the first time?
You need to fully charge your battery (approximately 6-hours) before using it with your Transcend for the first time.
Can I charge the battery pack while it is connected to my Transcend?
Yes, the Transcend battery can be recharged with the AC power supply or mobile power adaptor while delivering therapy.
How long will the battery power my Transcend during therapy?
A 4-cell Transcend battery pack provides sufficient power to operate the device for a minimum of 8 hours at a pressure setting of 10 cmH2O. The 8-cell battery provides power for approximately 15 hours of continuous use at the same setting. Both the 4- and 8-cell batteries are designed to accommodate more than 250 discharge/recharge cycles with standard use. Battery time averages are listed WITH the use of HME humidification.
Does Transcend have a humidifier?
Transcend uses patent pending heat moisture exchange (HME) technology to humidify the air during therapy. HME technology has been used for many years in hospitals for patient ventilation, but Transcend is the first sleep therapy device capable of using this method of humidification. During therapy, a small and hygenic HME captures heat and moisture from your exhaled breath to provide warm, moist air when you inhale. This eliminates the need for a traditional heated humidifier and all the problems that come with it.
How long does a heat moisture exchanger (HME) last?
Different people require different levels of humidification. The HME should be replaced once you feel you are no longer receiving adequate humidification. Generally, this will be about once a week. Your Transcend system comes with four HMEs. Replacements can be ordered from your dealer.
Are HMEs reimbursable by insurance?
At this time, the HME is not reimbursable by insurance.
Transcend is designed to be worn on the head. Are there any heat or electromagnetic emission issues I should be concerned about when using Transcend?
There are not. Transcend has been evaluated by the Food and Drug Administration (FDA) and found safe for everyday use. In addition, Transcend uses advance blower technology that all but eliminates friction and heat generation. You will feel no heat or vibration from Transcend.
Transcend is right next to my ear. Is it noisy?
Transcend is not noisy, but the sound you will hear from Transcend is 2% to 5% louder than that generated by the leading selling CPAP. Most patients, or their bed partners, do not find this to be objectionable, but it is an important point to consider when thinking about purchasing Transcend.
What should I do if I am experiencing problems with my Transcend?
Your healthcare provider or Somnetics Customer Support (877-621-9626) can assist you with any questions you may have.