Frequently Asked Questions

Are Your Products New or Refurbished?
cpapXchange is an authorized reseller for ALL of the products we sell. We purchase our stock directly from the manufacturers and offer only NEW products with full manufacturer's warranties. We DO NOT sell used or refurbished equipment.

How Much Will Shipping Cost on My Order?
Shipping charges vary depending on the total order amount and shipping method chosen at checkout.
Please click here to review our complete shipping policy and shipping rates.

What Happens if I Find a Lower Price Somewhere Else?
We work hard to provide the best possible prices on everything we sell and we offer a 100% Price Match Guarantee to back it up! Click here to learn more about our pricing guarantee.

How Can I Place an Order?
To order an item simply click the "Add to Cart" button on any of our product pages. Once you have selected everything you would like to buy click the "Checkout" button to complete your order. Alternatively, if you would like us to send you an invoice for specific products via e-mail, please contact us using the information elsewhere on this site. We can also accept phone, fax, or mail orders.

What Forms of Payment Do You Accept?
We accept payments over the online or over the phone using MasterCard, Visa, Discover, American Express, and PayPal. If you would like to arrange an alternative payment method such as a check, money order or PayPal Payment Request, please contact us using the information provided at the top of this page.

I Have More Questions!
If you have additional questions please e-mail us or call 866-992-7279 and we'll be happy to answer them.